How do individual personality traits (D) influence perceived satisfaction with service for college students (C) in a casual restaurant setting (I)? : the CID framework
Year of publication: |
2012
|
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Authors: | Jin, Naehyun ; Lee, Seoki ; Gopalan, Ram |
Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 21.2012, 5/6, p. 591-616
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Subject: | Dienstleistungsmarketing | Services marketing | Empirische Methode | Empirical method | Gastronomie | Restaurant industry | Beziehungsmarketing | Relationship marketing | Studierende | Students | Persönlichkeitspsychologie | Personality psychology | Kundenzufriedenheit | Customer satisfaction | USA | United States |
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