How information gathering works for the librarian or the personal development coach : A study in the difference that makes the difference to the client or user

Describes the librarian’s approach to information gathering by personal example. Illustrates the role of information gathering in neurolinguistic programming (NLP) using the development of a new NLP process which deals with the integration of aspects of identity: the circle of life. Provides evidence for the difference in the nature of the process in the proactive and generative NLP approach to change in human systems. Suggests that this quality can also be present in the best of librarians’ client work.