How ostracism jeopardizes customers' interests at restaurants : a study in context of COVID-19
Ambreen Sarwar, Muhammad Ibrahim Abdullah, Muhammad Kashif Imran, Nazia Rafiq
| Year of publication: |
2023
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| Authors: | Sarwar, Ambreen ; Abdullah, Muhammad Ibrahim ; Imran, Muhammad Kashif ; Rafiq, Nazia |
| Published in: |
Journal of Asian business and economic studies : JABES. - Bingley, United Kingdom : Emerald Publishing Limited, ISSN 2515-964X, ZDB-ID 2999651-X. - Vol. 30.2023, 3, p. 210-225
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| Subject: | COVID-19 | Customer service sabotage | Self-efficacy | Stress | Workplace ostracism | Coronavirus | Work stress | Gastronomie | Restaurant industry | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Coping-Strategie | Coping strategy | Betriebsklima | Work climate | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JABES-12-2021-0215 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014432591