How perceived service quality influences students' satisfaction? : teachers' and students' perspectives
Tonći Lazibat, Tomislav Baković and Ines Dužević
| Year of publication: |
2014
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|---|---|
| Authors: | Lazibat, Tonći ; Baković, Tomislav ; Dužević, Ines |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 8, p. 923-934
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| Subject: | service quality | student satisfaction | higher education | HEdPERF | multilevel analysis | Dienstleistungsqualität | Service quality | Studierende | Students | Kundenzufriedenheit | Customer satisfaction | Lehrkräfte | Teaching profession | Hochschule | Higher education institution | Zufriedenheit | Satisfaction | Arbeitszufriedenheit | Job satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Konferenzbeitrag ; Conference paper ; Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010393798