How Performance Measurement Systems Support Managerial Actions in Networks: Evidence from an Italian Case Study

This study addresses the role of Performance Measurement Systems (PMS) in public networks to investigate how PMS processes support the network managerial actions known as connecting, exploring content, arranging, and process agreements. A case study methodology was used to investigate the actions taken by management concerning the local transport network of an Italian region. The network actors and their use of the relative PMS processes were followed over a period of 3 years, from 2008 to 2011. Results provide evidence on the interconnection between managerial actions and PMS, highlighting its contribution to empowering and involving actors at a distance. Copyright Springer Science+Business Media New York 2015