How process defines performance management

This paper is based on a real life example of a department in a county council in the UK in 2002. The paper uses this simple example to raise generic issues of process definition and performance measurement. It then uses these issues to clarify the challenges in implementing a balanced business scorecard.

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Year of publication:	2004
Authors:	Wilson, Andrew
Published in:	International Journal of Productivity and Performance Management. - Emerald Group Publishing Limited, ISSN 1758-6658, ZDB-ID 2024364-9. - Vol. 53.2004, 3, p. 261-267
Publisher:	Emerald Group Publishing Limited
Subject:	Process analysis \| Performance measures \| Balanced scorecard \| United Kingdom

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/17410400410523792 [DOI]
Source:	Other ZBW resources

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