How quality, value, image, and satisfaction create loyalty at a Chinese telecom
| Year of publication: |
2009
|
|---|---|
| Authors: | Lai, Fujun ; Griffin, Mitch ; Babin, Barry J. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 62.2009, 10, p. 980-987
|