How service customers tidy their service quality perceptions
Nicholas C. Georgantzas and Evangelos Katsamakas
| Year of publication: |
2016
|
|---|---|
| Authors: | Georgantzas, Nicholas C. ; Katsamakas, Evangelos |
| Published in: |
Human systems management : HSM. - Amsterdam [u.a.] : IOS Press, ISSN 0167-2533, ZDB-ID 863939-5. - Vol. 35.2016, 2, p. 129-139
|
| Subject: | Digital services | dynamic complexity | IT service management | service organizations | service quality strategy | system dynamics | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungssektor | Service industry | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing | System Dynamics | System dynamics | Dienstleistungsmarketing | Services marketing | Dienstleistung | Services | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.3233/HSM-160860 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011547920