How service design can improve the patient experience
Sofia Rego, Leandro Pereira, Álvaro Dias, Rui Gonçalves, Renato Lopes da Costa
| Year of publication: |
2022
|
|---|---|
| Authors: | Rego, Sofia ; Pereira, Leandro ; Dias, Álvaro Lopes ; Gonçalves, Rui ; Costa, Renato J. Lopes da |
| Published in: |
International journal of services, economics and management. - Olney : Inderscience, ISSN 1753-0830, ZDB-ID 2418235-7. - Vol. 13.2022, 4, p. 410-449
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| Subject: | healthcare | healthcare organisations | patient centricity | patient experience | patient satisfaction | service design | Gesundheitsversorgung | Health care | Patienten | Patients | Dienstleistungsqualität | Service quality | Gesundheitswesen | Health care system | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsinnovation | Service innovation | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSEM.2022.10045850 [DOI] 10.1504/IJSEM.2022.127003 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013552729