How service robots' human-like appearance impacts consumer trust : a study across diverse cultures and service settings
Yi Li and Xinyu Zhou, Xia Jiang, Fan Fan and Bo Song
| Year of publication: |
2024
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|---|---|
| Authors: | Li, Yi ; Zhou, Xinyu ; Jiang, Xia ; Fan, Fan ; Song, Bo |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 9, p. 3151-3167
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| Subject: | Anthropomorphism | Culture | Service robot | Service setting | Trust | Vertrauen | Confidence | Roboter | Robot | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Dienstleistung | Services | Dienstleistungssektor | Service industry | Kulturelle Identität | Cultural identity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-06-2023-0845 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015137970