How social-media-enabled co-creation between customers and the firm drives business value? : the perspective of organizational learning and social capital
Hong Zhang, Sumeet Gupta, Wei Sun, Yi Zou
| Year of publication: |
2020
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| Authors: | Zhang, Hong ; Gupta, Sumeet ; Sun, Wei ; Zou, Yi |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 57.2020, 3, p. 1-17
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| Subject: | Business value | Co-creation | Organizational learning | Organizational performance | Social capital | Social media | Lernende Organisation | Learning organization | Sozialkapital | Social Web | Social web | Betriebliche Wertschöpfung | Value creation | Kundenintegration | Customer integration | Unternehmenserfolg | Firm performance | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.im.2019.103200 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012249160