How store attributes impact shoppers' loyalty in emerging countries : an investigation in the Indian retail sector
Monica Grosso, Sandro Castaldo, Anjana Grewal
| Year of publication: |
January 2018
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|---|---|
| Authors: | Grosso, Monica ; Castaldo, Sandro ; Grewal, Anjana |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 40.2018, p. 117-124
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| Subject: | India retail | Store loyalty | Satisfaction | Perceived value | Assortment | Salespeople | Store environment | Indien | India | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Ladengestaltung | Store design |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2017.08.024 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011801826