How technical and functional service quality drive consumer happiness : moderating influences of channel usage
Arne De Keyser and Bart Lariviere
| Year of publication: |
2014
|
|---|---|
| Authors: | De Keyser, Arne ; Lariviere, Bart |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 25.2014, 1, p. 30-48
|
| Subject: | Consumer happiness | Functional quality | Multichannel management | Technical quality | Transformative service research | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Zufriedenheit | Satisfaction | Kundenzufriedenheit | Customer satisfaction | Vertriebsweg | Distribution channel | Qualitätsmanagement | Quality management | Produktqualität | Product quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010260116