How the Kano model contributes to Kansei engineering in services
| Year of publication: |
2011
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| Authors: | Hartono, Markus ; Chuan, Tan Kay |
| Published in: |
Ergonomics : an international journal of research and practice in human factors and ergonomics ; the official publication of the Ergonomics Society and International Ergonomics Association. - London : Taylor & Francis, ISSN 0014-0139, ZDB-ID 19203. - Vol. 54.2011, 11 (1.11.), p. 987-1005
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