How to achieve customer satisfaction? : perspective of logistics outsourcing performance
Marcin Świtała, Marzenna Cichosz, Joanna Trzęsiok
| Alternative title: | Logistics outsourcing performance jako czynnik sprzyjający satysfakcji klientów z usług logistycznych |
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| Year of publication: |
2019
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| Authors: | Świtała, Marcin ; Cichosz, Marzenna ; Trzęsiok, Joanna |
| Published in: |
LogForum : elektroniczne czasopismo naukowe z dziedziny logistyki. - Poznan : Wyzsza Szkola Logistyki, ISSN 1734-459X, ZDB-ID 2212048-8. - Vol. 15.2019, 1, p. 39-51
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| Subject: | performance | satisfaction | service quality | Kano’s model | logistics service providers (LSPs) | sustainability | classification tree | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Logistikunternehmen | Logistics provider | Outsourcing | Logistik | Logistics | Performance-Messung | Performance measurement | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in polnischer Sprache |
| Other identifiers: | 10.17270/J.LOG.2019.316 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012153959