How to be an even better manager : a complete A-Z of proven techniques and essential skills

Preface to the 10th edition -- Managing people -- How to treat people right -- How to motivate people -- How to be a better leader -- How to be an engaging manager -- How to manage performance -- How to handle difficult situations with people -- How to provide feedback -- Developing people -- How to develop people -- How to coach people -- Management skills -- How to control -- How to coordinate -- How to delegate -- How to make things happen -- How to manage your boss -- How to manage change -- How to manage conflict -- How to manage a crisis -- How to manage projects -- How to manage risk -- How to manage stress -- How to manage time -- How to persuade -- How to negotiate -- How to run a meeting -- How to be an effective member of a meeting -- How to organize -- How to plan and prioritize -- How to deal with office politics -- Personal skills -- How to assess your own performance -- How to get on -- How to develop your emotional intelligence -- How to be confident -- How to be assertive -- How to be decisive -- How to solve problems -- How to innovate -- How to conduct a selection interview -- How to be interviewed for a job -- How to listen -- How to communicate -- How to make effective presentations -- How to write reports -- How to network -- How to be strategic -- How to think clearly -- How to troubleshoot -- How to recover from setbacks -- How things go wrong and how to put them right -- Business and financial management -- How to be businesslike -- How to make a business case -- How to prepare a business plan -- How to budget -- How to cut costs -- How to read a balance sheet -- How to use financial ratios -- Index