How to build a better robot... for quick-service restaurants
Dina Marie V. Zemke, Jason Tang, Carola Raab, Jungsun Kim
| Year of publication: |
2020
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| Authors: | Zemke, Dina Marie V. ; Tang, Jason ; Raab, Carola ; Kim, Jungsun |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 44.2020, 8, p. 1235-1269
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| Subject: | restaurants | robotics | qualitative | service encounter | smart technology | customer perception | Gastronomie | Restaurant industry | Roboter | Robot | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Technischer Fortschritt | Technological change |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1096348020946383 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012308069