How to implement a customer satisfaction program
| Year of publication: |
2001
|
|---|---|
| Authors: | Naumann, Earl ; Jackson, Donald Jr. ; Rosenbaum, Mark S. |
| Published in: |
Business Horizons. - Elsevier, ISSN 0007-6813. - Vol. 44.2001, 1, p. 37-46
|
| Publisher: |
Elsevier |