How to offer good service? : a study on behavior of consumer expectations over time in educational service
Evadio Pereira Filho, Miguel Eduardo Moreno Añez, Kleber Cavalcanti Nobrega and Leandro Trigueiro Fernandes
| Year of publication: |
2024
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|---|---|
| Authors: | Pereira Filho, Evadio ; Añez, Miguel Eduardo Moreno ; Nobrega, Kleber Cavalcanti ; Fernandes, Leandro Trigueiro |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 7, p. 1898-1919
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| Subject: | Consumer expectations | Educational services | Longitudinal approach | Zone of tolerance | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-04-2021-0116 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015057310