How to provide Quality of Service guarantees in the Internet? Lessons learnt from the airline and card-based payment sectors
| Year of publication: |
2011
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|---|---|
| Authors: | M’Chirgui, Zouhaïer ; Pénard, Thierry |
| Published in: |
European management journal : publ. twice a year for the Scottish Business School. - Oxford [u.a.] : Pergamon, Elsevier Science, ISSN 0263-2373, ZDB-ID 8594971. - Vol. 29.2011, 4, p. 306-319
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