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Understanding behaviors for effective leadership
Howell, Jon Paul, (2001)
Culture, conflict, and mediation in the Asian Pacific
Barnes, Bruce E., (2006)
How to make money as a mediator (and create value for everyone) : 30 top mediators share secrets to building a successful practice
Krivis, Jeffrey, (2006)
How to Resolve Conflict in the Workplace
Lacey, Hoda, (2002)
Lacey, Hoda, (2000)