How verbal and non-verbal cues in a CEO apology for a corporate crisis affect a firm's social disapproval
Yi-Na Li, Yan Li, Haipeng (Allan) Chen, Jiuchang Wei
| Year of publication: |
2023
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|---|---|
| Authors: | Li, Yi-Na ; Li, Yan ; Chen, Haipeng ; Wei, Jiuchang |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 167.2023, p. 1-16
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| Subject: | CEO apology | Construal level | Crisis communication | Shooting angle | Social disapproval | Führungskräfte | Managers | Krisenmanagement | Crisis management | Öffentlichkeitsarbeit | Public relations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2023.114084 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014383066