How worthwhile is it to maximise customer satisfaction in public transport service contracts with a large captive user base? : the case of South Africa
Mathetha Mokonyama, Christo Venter
| Year of publication: |
2018
|
|---|---|
| Authors: | Mokonyama, Mathetha ; Venter, Christo |
| Published in: |
Research in transportation economics. - Amsterdam [u.a.] : Elsevier, ISSN 0739-8859, ZDB-ID 86498-5. - Vol. 69.2018, p. 180-186
|
| Subject: | Captive users | Public transport service quality | Südafrika | South Africa | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Öffentlicher Verkehr | Public transport | Öffentlicher Nahverkehr | Local public transport |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Konferenzbeitrag ; Conference paper |
| Language: | English |
| Other identifiers: | 10.1016/j.retrec.2018.05.011 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012026651