HRM and TQM linkages ‐ a comparative case analysis

States that companies are confronted by increasing competition and changing employment practices; struggling with recession conditions and searching for excellence resulting in the impetus behind the adoption of new forms of work organization. Addresses the impact of human resource management (HRM) and total quality management (TQM) as organizations continually strive to adapt to radical change in pursuit of survival. Two companies were selected for inclusion in the business case analysis. Besides a number of concluding factors, presents a framework specifically designed to enhance successful firms and assist companies on the road to introducing programmes of HRM and TQM.