Chapter 1: Transformations of Services -- Chapter 2: Human-centric service co-innovation in public services from a practice-based perspective: a case of elderly care -- Chapter 3: Systems perspectives on the interaction between human and technological resources -- Chapter 4: HUMAN-CENTERED CO-EVALUATION METHOD AS A MEANS FOR SUSTAINABLE SERVICE INNOVATIONS -- Chapter 5: The changing everyday life of families and young people -- Chapter 6: Institutional logics in service ecosystems — an analysis of immigration and social inclusion -- Chapter 7: The views of professionals on patients’ value co-creation activities in public healthcare -- Chapter 8: Learning to interpret technological breakdowns: A path to technological literacy -- Chapter 9: Aging and technology in Japan and Finland – Comparative remarks -- Chapter 10: Robots as social and physical assistants in elderly care -- Chapter 11: Innovation by experimenting in public services -- Chapter 12: New Information Systems Supporting the Emotional Aspect of Care -- Chapter 13: Reframing Autonomy—My Data, Our Data and the Question of Human Dignity -- Chapter 14: Elderly care and digital services: Toward a sustainable sociotechnical transition -- Chapter 15: The Cinderella Story – Employees Reaching for New Agency in the Digital Era -- Chapter 16: How Society Can Maintain Human-Centric Artificial Intelligence
