I can be myself : robots reduce social discomfort in hospitality service encounters
Jingyu Liu, Lingxu Zhou and Yibei Li
| Year of publication: |
2024
|
|---|---|
| Authors: | Liu, Jingyu ; Zhou, Lingxu ; Li, Yibei |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 36.2024, 6, p. 1798-1815
|
| Subject: | Dehumanization | Service encounters | Service robot | Social discomfort | Roboter | Robot | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Krankenhaus | Hospital | Dienstleistungssektor | Service industry | Gastgewerbe | Hospitality industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-01-2023-0004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015133764