I know you, you know me : the effects of customer empathy and employee self-disclosure on customer citizenship behavior
Misun (Sunny) Kim and Jichul Jang
| Year of publication: |
2023
|
|---|---|
| Authors: | Kim, Misun ; Jang, Jichul |
| Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 33.2023, 1, p. 23-45
|
| Subject: | Customer citizenship behavior (CCB) | Customers' empathy | Employee self-disclosure | Social penetration theory | Value co-creation | Beziehungsmarketing | Relationship marketing | Emotion | Arbeitsverhalten | Work behaviour | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-01-2022-0018 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014301936