I need the hook-up : the impact of shared race and ethnic identity on the expectations of service quality
Nakeisha S. Ferguson, Janine L. Sanders Jones, Yuvay J. Meyers Ferguson and Amber M. Chenevert
| Year of publication: |
2020
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|---|---|
| Authors: | Ferguson, Nakeisha S. ; Sanders Jones, Janine L. ; Ferguson, Yuvay J. Meyers ; Chenevert, Amber M. |
| Published in: |
Journal of marketing management : JMM ; journal of the Academy of Marketing. - Abingdon [u.a.] : Routledge, Taylor & Francis Group, ISSN 1472-1376, ZDB-ID 2067949-X. - Vol. 36.2020, 13/14, p. 1285-1307
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| Subject: | ethnic identity | marketplace diversity | minority-owned business | service expectations | Shared racial identity | social identity theory | Ethnische Gruppe | Ethnic group | Kulturelle Identität | Cultural identity | Dienstleistungsqualität | Service quality | Persönlichkeitspsychologie | Personality psychology | Rasse | Race | Konsumentenverhalten | Consumer behaviour | Ethnische Beziehungen | Ethnic relations |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/0267257X.2020.1801799 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012395547