I need the hook-up : the impact of shared race and ethnic identity on the expectations of service quality

Nakeisha S. Ferguson, Janine L. Sanders Jones, Yuvay J. Meyers Ferguson and Amber M. Chenevert

Year of publication:	2020
Authors:	Ferguson, Nakeisha S. ; Sanders Jones, Janine L. ; Ferguson, Yuvay J. Meyers ; Chenevert, Amber M.
Subject:	ethnic identity \| marketplace diversity \| minority-owned business \| service expectations \| Shared racial identity \| social identity theory \| Ethnische Gruppe \| Ethnic group \| Kulturelle Identität \| Cultural identity \| Dienstleistungsqualität \| Service quality \| Persönlichkeitspsychologie \| Personality psychology \| Rasse \| Race \| Konsumentenverhalten \| Consumer behaviour \| Ethnische Beziehungen \| Ethnic relations

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz in Zeitschrift ; Article in journal
Language:	English
Other identifiers:	10.1080/0267257X.2020.1801799 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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