"I want to help but customers mistreat me" : the dual moderating role of prosocial motivation on the impact of customer mistreatment
Wenzhu Lu, Jialiang Pei, Xiaolang Liu, Lixun Zheng, and Jianping Zhang
| Year of publication: |
2025
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|---|---|
| Authors: | Lu, Wenzhu ; Pei, Jialiang ; Liu, Xiaolang ; Zheng, Lixun ; Zhang, Jianping |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 37.2025, 2, p. 622-642
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| Subject: | Customer mistreatment | Ego depletion | Proactive service performance | Prosocial motivation | Psychological detachment inhibition | Konsumentenverhalten | Consumer behaviour | Motivation | Leistungsmotivation | Work motivation | Beziehungsmarketing | Relationship marketing | Soziales Verhalten | Social behaviour | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Emotion | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2024-0480 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015210210