"I was so scared I quit" : uncanny valley effects of robots' human-likeness on employee fear and industry turnover intentions
Cass Shum, Hyun Jeong Kim, Jennifer R. Calhoun, Eka Diraksa Putra
| Year of publication: |
2024
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|---|---|
| Authors: | Shum, Cass ; Kim, Hyun Jeong ; Calhoun, Jennifer R. ; Putra, Eka Diraksa |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 120.2024, Art.-No. 103762, p. 1-10
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| Subject: | Employees’ fear | Human-likeness | Industry turnover intentions | Service robots | Tech-savviness | Roboter | Robot | Arbeitsmobilität | Labour mobility | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Kündigung | Dismissal | Arbeitskräfte | Workforce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103762 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015071116