Identification and modelling of factors influencing service recovery
Munish Pal Singh, Satyendra Kumar Sharma and Udayan Chanda
| Year of publication: |
2024
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|---|---|
| Authors: | Singh, Munish Pal ; Shama, Satyendra Kumar ; Chanda, Udayan |
| Published in: |
International journal of services and operations management : IJSOM. - Genève : Inderscience Enterprises, ISSN 1744-2389, ZDB-ID 2205101-6. - Vol. 47.2024, 4, p. 496-514
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| Subject: | service recovery | supply chain | disruptions | DEMATEL | Dienstleistungsqualität | Service quality | Lieferkette | Supply chain | Beschwerdemanagement | Complaint management | Störungsmanagement | Disruption management | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJSOM.2024.138000 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015065120