Identifying determinants of success in development of new high-contact services: Insights from the hospitality industry
| Year of publication: |
2006
|
|---|---|
| Authors: | Ottenbacher, Michael ; Gnoth, Juergen ; Jones, Peter |
| Published in: |
International journal of service industry management : IJSIM. - Bradford : Emerald, ZDB-ID 1041356x. - Vol. 17.2006, 3-4, p. 344-363
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