Identifying and Ranking Factors affecting the Successful Implementation of ERP by using Fuzzy Delphi and Fuzzy Analytical Hierarchy Process

The enterprise resource planning system is business process management software used to integrate the existing organizational information and used for the concentrated control and management of all facets of the operations. To successfully implement the enterprise resource planning systems, it seems necessary to identify and pay attention to the effective factors of its implementation. This study aims to identify and rank these factors by using fuzzy Delphi and fuzzy analytic hierarchy process. Based on the experts’ opinions, the effective factors in terms of the experts’ opinions are identified in the first step. These factors are then ranked based on the opinions of the experts of the tile and ceramic industry in Yazd. Eight main factors are identified and their priorities are the users, experts, organization, software, technical- technologies, cultural, managerial and economical dimensions, respectively.