Identifying service quality dimensions as antecedents to customer satisfaction in retail banking
Barbara Culiberg, Iča Rojšek
| Year of publication: |
2010
|
|---|---|
| Authors: | Culiberg, Barbara ; Rojšek, Iča |
| Published in: |
Economic and business review : EBR. - Ljubljana : Economic & Business Review, ISSN 2335-4216, ZDB-ID 2406428-2. - Vol. 12.2010, 3, p. 151-166
|
| Subject: | service quality | retail banking | SERVPERF | customer satisfaction | Kundenzufriedenheit | Customer satisfaction | Privatkundengeschäft | Personal banking | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Bankgeschäft | Banking services | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011617281