Identifying the antecedents for relationship quality model and its outcomes for priority banking customers in Indonesia
Syafrizal, Nabsiah Abdul Wahid, and Ishak Ismail
| Year of publication: |
2017
|
|---|---|
| Authors: | Syafrizal ; Nabsiah Abdul Wahid ; Ishak Ismail |
| Published in: |
Asian Academy of Management journal : AAMJ. - Pinang : Penerbit Universiti Sains Malaysia, ISSN 1394-2603, ZDB-ID 2561103-3. - Vol. 22.2017, 1, p. 131-150
|
| Subject: | positive emotional expression | relationship quality | share-of-purchase | word-of-mouth | priority banking customers | Beziehungsmarketing | Relationship marketing | Indonesien | Indonesia | Konsumentenverhalten | Consumer behaviour | Emotion | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Bank | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011797878