Identifying the gaps between customer expectations and perceptions on service quality dimensions of Islamic banks in Malaysia
Rafikul Islam and Selim Ahmed (Department of Business Administration, International Islamic University Malaysia, Kuala Lumpur, Malaysia), and Dzuljastri Abdul Razak (Department of Finance, International Islamic University Malaysia, Kuala Lumpur, Malaysia)
| Year of publication: |
2015
|
|---|---|
| Authors: | Rafikul Islam ; Selim Ahmed ; Dzuljastri Abdul Razak |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 7.2015, 4, p. 424-441
|
| Subject: | Malaysia | Islamic banking | Service quality | Customer expectations | Customer perceptions | Dienstleistungsqualität | Islamisches Finanzsystem | Islamic finance | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Bankgeschäft | Banking services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQSS-12-2014-0053 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011448219