Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study
Rodoula H. Tsiotsou
| Year of publication: |
2022
|
|---|---|
| Authors: | Tsiotsou, Rodoula H. |
| Published in: |
International journal of retail and distribution management. - Bingley : Emerald, ISSN 1758-6690, ZDB-ID 2032071-1. - Vol. 50.2022, 2, p. 183-205
|
| Subject: | Cultural differences | Customer engagement | E-WOM | European tourists | Online reviews | Third-party sites | Value creation | Virales Marketing | Viral marketing | Hotellerie | Hotel industry | Betriebliche Wertschöpfung | Online-Marketing | Internet marketing | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Social Web | Social web | Kulturelle Identität | Cultural identity | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-04-2021-0207 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013397924