The impact of customer perceived justice on target-based customer citizenship behaviors : the mediating effects of customer trust and affective commitment
Ahmed Hassaan Ali, Jing Song
| Year of publication: |
2023
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|---|---|
| Authors: | Ahmed Hassaan Mohammed Ali ; Song, Jing |
| Published in: |
Review of marketing science. - Berlin : De Gruyter, ISSN 1546-5616, ZDB-ID 2130373-3. - Vol. 21.2023, 1, p. 295-326
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| Subject: | after-sales service | customer affective commitment | customer perceived justice | customer trust | target-based customer citizenship behaviors (target-based CCBs) | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Arbeitsverhalten | Work behaviour | Dienstleistungsqualität | Service quality | Gerechtigkeit | Justice | Kundenzufriedenheit | Customer satisfaction | Emotion | Kundenservice | Customer service | Mitarbeiterbindung | Employee retention |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1515/roms-2022-0063 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014364962