Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters
Year of publication: |
2017
|
---|---|
Authors: | Gaur, Sanjaya Singh ; Sharma, Piyush ; Herjanto, Halimin ; Kingshott, Russel P.J. |
Published in: |
Journal of Service Theory and Practice. - Emerald Publishing Limited, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 27.2017, 6, p. 1105-1121
|
Publisher: |
Emerald Publishing Limited |
Subject: | Acculturation | Separation | Integration | Frontline employees | Intercultural service encounters | Marginalization | Assimilation |
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