Impact of after-sales service on consumer behavioural intentions
Wajeeha Aslam, Kashif Farhat
| Year of publication: |
2020
|
|---|---|
| Authors: | Aslam, Wajeeha ; Farhat, Kashif |
| Published in: |
International journal of business and systems research : IJBSR. - Genève : Inderscience Enterprises, ISSN 1751-2018, ZDB-ID 2435974-9. - Vol. 14.2020, 1, p. 44-55
|
| Subject: | after-sales services | customer satisfaction | repurchase intention | word of mouth | delivery | technology | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Kundenservice | Customer service | Virales Marketing | Viral marketing | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJBSR.2020.104145 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012168722