Impact of business process re-engineering (BPR) implementation on customer satisfaction in e-commerce companies
Gutama Kusse Getele, Arrive Tsitaire Jean
| Year of publication: |
October-December 2018
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| Authors: | Getele, Gutama Kusse ; Jean, Arrive Tsitaire |
| Published in: |
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1539-2937, ZDB-ID 2270169-2. - Vol. 16.2018, 4, p. 41-52
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| Subject: | Business Process Re-Engineering (BPR) | Customer Satisfaction | E-Commerce Platform | Taobao/JD.com | WeChat/Alipay | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction | Prozessmanagement | Business process management | Organisatorischer Wandel | Organizational change | Qualitätsmanagement | Quality management | Online-Handel | Online retailing | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.4018/JECO.2018100103 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011941240