Impact of complacency on the effectiveness of port commercial operations

This paper deals with the phenomenon of Complacency which is one of the causes of human error detected in the domain of ship accidents. The term Complacency is present as an influential social and psychological factor which has similar cause in shipping and port commercial operations. The causes of ship accidents from the aspect of Complacency are defined as Management Complacency, Leadership Complacency and Self-Induced Complacency. All of these causes are reflected as causes of accidents in ports at the management and operational level. The main domain in which Complacency is present as influential element is decision-making process as well as in ship and port commercial operations.