Impact of complaint management on repurchase intention of consumer technologies : employing the justice theory lens
Sanjeev Jha; Sridhar R. Papagari Sangareddy; Kevin C. Desouza; DongBack Seo; Chen Ye
| Year of publication: |
2010
|
|---|---|
| Authors: | Jha, Sanjeev ; Papagari Sangareddy, Sridhar R. ; Desouza, Kevin C. ; Seo, Dong Back ; Ye, Chen |
| Published in: |
International journal of product development : IJPD. - Olney, Bucks : Inderscience Enterprises, ISSN 1477-9056, ZDB-ID 2164924-8. - Vol. 12.2010, 3/4, p. 352-371
|
| Subject: | Beschwerdemanagement | Complaint management | Unterhaltungselektronik | Consumer electronics | Gerechtigkeit | Justice |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008758365