Impact of culture on service failures and service recoveries
Ceyda Tanrikulu; Levent Gelibolu
| Year of publication: |
2015
|
|---|---|
| Authors: | Tanrikulu, Ceyda ; Gelibolu, Levent |
| Published in: |
Handbook of research on global business opportunities. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-6551-4. - 2015, p. 229-238
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Kulturelle Identität | Cultural identity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010459066