Impact of Customer Preconsumption Mood on the Evaluation of Employee Behavior in Service Encounters
| Year of publication: |
2002
|
|---|---|
| Authors: | Liljander, Veronica ; Mattsson, Jan |
| Published in: |
Psychology & marketing. - New York, NY : Wiley, ISSN 0742-6046, ZDB-ID 2269338. - Vol. 19.2002, 10, p. 837-860
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