Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Hongxia Lin, Dogan Gursoy, Meng Zhang
| Year of publication: |
2020
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|---|---|
| Authors: | Lin, Hongxia ; Gursoy, Dogan ; Zhang, Meng |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 87.2020, p. 1-9
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| Subject: | Social servicescape | Customer-to-customer interactions | Dynamic | Interaction experience | Overall experience | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Dienstleistungsmarketing | Services marketing | Soziale Beziehungen | Social relations | Konsumentenverhalten | Consumer behaviour | Experiment |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.102376 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012241876