Impact of delay announcements in call centers : an empirical approach
Zeynep Akşin, Baris Ata, Seyed Morteza Emadi, Che-Lin Su
| Year of publication: |
January-February 2017
|
|---|---|
| Authors: | Akşin, Zeynep ; Ata, Baris ; Emadi, Seyed Morteza ; Su, Che-Lin |
| Published in: |
Operations research. - Catonsville, MD : INFORMS, ISSN 0030-364X, ZDB-ID 123389-0. - Vol. 65.2017, 1, p. 242-265
|
| Subject: | delay announcement | abandonment | structural estimation | equilibrium | Callcenter | Call centre | Ankündigungseffekt | Announcement effect | Schätzung | Estimation | Börsenkurs | Share price | Warteschlangentheorie | Queueing theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/opre.2016.1542 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011649054