Impact of ethical sales behavior, quality and image on customer satisfaction and loyalty : evidence from retail banking in Egypt
Ahmed Tolba; Iman Seoudi; Hakim Meshriki; Mina AbdelShahid
| Year of publication: |
2015
|
|---|---|
| Authors: | Tolba, Ahmed ; Seoudi, Iman ; Meshriki, Hakim ; AbdelShahid, Mina |
| Published in: |
International journal of management and marketing research : IJMMR. - Hilo, Hawaii : IBFR, ISSN 1933-3153, ZDB-ID 2536557-5. - Vol. 8.2015, 2, p. 1-18
|
| Subject: | Ethical Sales Behavior | Satisfaction | Loyalty | Retail Banking | Egypt | Quality | Image | Kundenzufriedenheit | Customer satisfaction | Ägypten | Privatkundengeschäft | Personal banking | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Firmenimage | Corporate reputation |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011384521