Impact of information technology management practices on customer service
Jahangir Karimi, Toni M. Somers and Yash P. Gupta
| Year of publication: |
2007
|
|---|---|
| Authors: | Karimi, Jahangir ; Somers, Toni M. ; Gupta, Yash P. |
| Published in: |
Technology and operations management. - London [u.a.] : Sage. - 2007, p. 312-338
|
| Subject: | Informationstechnik | Information technology | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003583343