Impact of Information Technology Usage, Supplier and Customer's Adaptability on Overall Supply Chain Resilience

Supply chain resilience has been acknowledged by many authors, scholars, and supply chain practitioners. A disrupted supply chain due to any pandemic situation, natural disaster, political instability, and other unfavorable conditions can cause low organizational performance and can only be resolved by gaining resilience in the supply chain. Suppliers’ relation also plays an important role in achieving a resilient supply chain. IT-specified tools are very essential in attaining and maintaining a resilient supply chain. In this modern world of technology, no one can deny the role of technology, however, it is related to organizational processes or normal day life routines. It is still unclear whether a resilient supply chain could really lead to enhancing organizational performance and how to build a Resilient supply chain. The study reveals that supplier resilience is essential for supply chain resilience, as we cannot neglect the significant role of information technology used for the disrupted supply chain to the resilient supply chain. The pandemic situation of Covid taught us that no business operation can be sustainable without maintaining the relationship between organizations with stakeholders i.e. the main supplier and main customer. The study helps us in the formulation of new strategies and business plan so that the organizations can survive during the worst situations and this study also help us in the integration of information technology-related specified tools to carry out business operations. The findings of this study will contribute to the potential key factors in improving IT and supply chain resilience. Our results indicate that with the close coordination of supplier and customer with the usage of IT-specified tools a “Resilient supply chain” can be established and disrupted processes can be cured. In addition, this study shows that both supplier and customer resilience can improve the supply chain performance and resiliency in the highly volatile environment